HOW MUCH DOES SHIPPING COST?
I LOVE UGLY DOES NOT CHARGE SHIPPING IN AUSTRALASIA. FOR THE REST OF THE WORLD WE ONLY CHARGE $10.00NZD EXCLUSIVE OF CUSTOMS AND DUTIES. PLEASE NOTE THAT ALL OUR INTERNATIONAL ORDERS ARE SENT WITH NEW ZEALAND POST INTERNATIONAL ECONOMY COURIER, AND NEW ZEALAND ORDERS ARE SENT WITH COURIER POST OVERNIGHT SIGNATURE DELIVERY.

WHEN WILL MY ORDER ARRIVE?
ORDERS WITHIN NEW ZEALAND ARE SENT WITH TARGET OVERNIGHT DELIVERY FOR RESIDENTIAL AND BUSINESS ADDRESSES. ALL ORDERS PLACED BEFORE 2PM NEW ZEALAND TIME WILL BE DISPATCHED THAT DAY, MEANING NORTH ISLAND ORDERS SHOULD ARRIVE THE FOLLOWING WORKING DAY. SOUTH ISLAND CUSTOMERS PLEASE ALLOW 2-3 DAYS. AUSTRALIA BETWEEN 3-7 WORKING DAYS. REST OF THE WORLD 3-10 WORKING DAYS.

I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE?
YOUR CERTAINLY CAN, PLEASE CHECK OUT OUR RETURNS POLICY FOR FURTHER DETAILS: http://www.iloveugly.net/return-policy

IS I LOVE UGLY A BRAND OR A NAME FOR AN ONLINE STORE?
I LOVE UGLY IS A MENSWEAR BRAND. WE HAVE DECIDED TO FULLY ENGAGE IN THE ONLINE WORLD OFFERING EXCLUSIVE PRODUCTS AND RANGES. WE DECIDED TO CALL OUR ONLINE STORE THE “I LOVE UGLY ONLINE STORE”.

CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS OR WHOLESALE ENQUIRIES?
YES, PLEASE EMAIL This e-mail address is being protected from spambots. You need JavaScript enabled to view it OR CALL +64 9 377 7707 WITH ANY QUESTIONS YOU MAY HAVE REGARDING THE BRAND OR YOUR ORDER.

I DO NOT LIVE IN NEW ZEALAND, CAN I STILL MAKE AN ORDER?
YES, ANYWHERE IN THE WORLD.

DO YOU GUYS DO COMMISIONED ART WORK?
NOT USUALLY, HOWEVER WE CHARGE A BASE RATE OF $1000.00 NZD DEPENDING ON THE SIZE OF THE PIECE. FOR FURTHER INFORMATION ON THIS MATTER PLEASE EMAIL US.